My stay at the hotel was a mixed experience. The rooms were very small, with 2 small beds and one noisy folding bed. The air conditioning was not working well, but after several complaints, they offered a standing fan. Eventually, they changed the room, only to find a big fat mouse. However, the night duty manager was cooperative and tried to address our issues.
Rooms
5.0
The rooms were very small, stinking, and the beds were noisy.
Service
5.0
The service was quite attentive when not asked by the manager to attend to VIPs. The staff needs to work on their hospitality manners.
Location
6.0
The location was not very near tourist places but equally relaxing with a good selection of beverages and small plates.
Dining
7.0
The dining variety was good enough for a longer stay, but the vegetarian options were not satisfactory.
Facilities
6.0
The hotel had lovely gardens but lacked maintenance in some areas.
David
United Kingdom,
April
2024
6.8/10
The hotel is situated in Lazimpat, a bit outer of KTM, yet very convenient and lovely with stunning gardens around. The rooms, apart from being small and a bit stinky with noisy beds, were a nice gesture considering the TV's condition. The service from most staff members was helpful, with only one rude encounter in the guest business area. The dining experience offered wonderful Nepali-style dishes and excellent buffet breakfast. The location, though away from home in Kathmandu, was ideal for exploring key attractions like Thamel, Royal Palace, and Pashupatinath due to its proximity and sheltered walkway. However, the dry vegetables, mealy fruits, and sour yogurt with lumbs were a drawback in the dining options.
Rooms
5.0
The rooms were a mixed bag - small, stinky, and noisy, but the TV's working condition was a nice gesture.
Service
7.0
Most of the staff members were helpful, although one in the guest business area was extremely rude.
Location
8.0
The hotel is conveniently located in Lazimpat, a bit outer of KTM, yet surrounded by lovely gardens and within striking distance to key attractions like Thamel and Pashupatinath.
Dining
7.0
The dining experience offered excellent Nepali-style dishes and a good buffet breakfast, but the dry vegetables, mealy fruits, and sour yogurt were not appealing.
Facilities
7.0
Lovely gardens
Stinky rooms
Clive
United Kingdom,
April
2024
7.4/10
The hotel offers a cozy and relaxing stay with nicely furnished rooms, but some issues with the extra bed and AC. The service was friendly but lacked communication on renovations. The location is convenient near tourist areas and shops. The dining experience was good with diverse menu options. Overall, a mixed experience with some room for improvement.
Rooms
7.0
The room, although cozy and traditional, had issues with the extra bed and AC. Eventually, we encountered a mouse, but the manager was supportive.
Service
7.0
The service was friendly, but there was a lack of information regarding ongoing renovations during our stay.
Location
8.0
The hotel's location is convenient, near tourist areas and shops, making it easy to explore the surroundings.
Dining
8.0
The dining experience offered diverse menu options in a charming Nepali style, suitable for different preferences.
Facilities
7.0
The facilities provided were decent, catering to basic needs but nothing extraordinary.
Philip
United Kingdom,
February
2024
7.8/10
The hotel rooms went through some initial challenges with size and a noisy folding bed, along with an unexpected guest, but eventually, the accommodation turned out to be perfect, especially after a trek. The staff, particularly the cooperative night duty manager, made the stay more pleasant despite the hiccups.
Rooms
7.0
Initially faced issues with small size and a noisy folding bed, along with a surprise visitor, but eventually, the room was ideal for relaxation.
Service
8.0
The service at the buffet restaurant was very considerate and helpful, allowing us to extend our stay without additional charges. The room service was friendly, ensuring a pleasant experience overall.
Location
9.0
The location was lovely, offering a relaxing atmosphere with convenient access to shops and restaurants. It was great to wander the picturesque gardens within the vicinity.
Dining
7.0
The buffet breakfast had a good variety but fell short for vegetarian options. The offered dining selections were satisfactory, though improvements could enhance the overall experience.
Facilities
8.0
The facilities provided adequate amenities for a comfortable stay. Despite some initial challenges, the hotel managed to create a relaxing environment and cater to guests' needs.
Roger
United Kingdom,
February
2024
7.4/10
The hotel rooms were comfortable and clean, though showing signs of age with missing hinges on doors and cracks in wood. The staff's hospitality was a very nice gesture, making the stay enjoyable. However, some aspects of the service were lacking in politeness and hospitality manners.
Rooms
8.0
The rooms were comfortable and clean, despite some wear and tear. The staff made sure they were hospitable and welcoming.
Service
6.0
The service was polite, but some staff members lacked approachability and friendliness. However, the room service was prompt and efficient.
Location
9.0
The location in Lazimpat was very good and ideal for my activities. The large garden provided a relaxing environment away from the bustle of Kathmandu.
Dining
7.0
The dining experience offered a variety of Asian dishes, though some items like the dry vegetables and sour yogurt were not to my taste. The setting on the verandah overlooking the gardens added to the ambiance.
Facilities
7.0
The hotel facilities were adequate for a comfortable stay, though some areas may benefit from refurbishment. The swimming pool and gardens were pleasant amenities.
Samuel
United Kingdom,
February
2024
7.8/10
My stay at the hotel was truly delightful. The rooms had a special heritage touch, and I particularly loved the exclusive larger suites with a balcony. The stocked minibar and luxurious bedding made it a perfect retreat, complemented by the incredibly friendly and helpful staff. The only downside was that the rooms were a bit on the humid side, but overall a fantastic experience.
Rooms
9.0
The rooms were perfect, with a stocked minibar, luxe bedding, and ideal staff that was friendly, kind, and helpful. A little on the humid side.
Service
8.0
The service was excellent overall. The staff was cooperative and even provided us with a warmer upon request. However, there were instances where some staff members were rude and lacked basic manners.
Location
8.0
The location was nice, near the heart of the tourism area, and equally relaxing. I enjoyed the good selection of beverages and small plates served in the hotel's large and relaxing garden. However, being just outside a kitchen was not an ideal changing room.
Dining
7.0
The dining experience was satisfactory, with buffet-style options including continental and curry dishes. However, the choices were a bit limited for my taste.
Facilities
7.0
The facilities were comfortable, with some having a heritage touch. However, the changing room being just outside the kitchen was less than ideal.
Heritage touch rooms
Humid rooms
John
United Kingdom,
December
2023
7.2/10
The hotel offers spacious and comfortable rooms, but some areas could use improvement, especially with lighting and door edges. The service, especially at night, was kind and helpful, with standout employees like the doormen and F & B Mr Jeet. The location is good, near many shops and restaurants, though there was an issue with the showerhead spraying water everywhere in the morning. The dining experience, while decent, could be enhanced with more variety and quality dishes. Overall, the facilities are satisfactory.
Rooms
7.0
The rooms are spacious and comfortable, but could use some sprucing up with lighting and door edges.
Service
8.0
The service, especially at night, was kind and helpful.
Location
8.0
The location is good, near many shops and restaurants.
Dining
6.0
The dining options consist of dry vegetables, mealy fruits, and sour yogurt, but could be improved with more variety and quality dishes.
Facilities
7.0
The facilities are decent.
Alf
United Kingdom,
December
2023
6.6/10
The hotel offers spacious and comfortable rooms but badly needs refurbishment. The service was attentive, with some intimidating elements.
Rooms
7.0
The rooms are spacious and comfortable but require refurbishment as they are worn and old.
Service
6.0
The service was somewhat intimidating at times but overall attentive.
Location
8.0
The hotel's location provides a relaxing atmosphere with good beverage options in a non-congested area.
Dining
5.0
Facilities
7.0
Facilities offered are decent but could be improved.
Robert
United Kingdom,
December
2023
7.8/10
The hotel is situated in Lazimpat, a nice location near the heart of the tourism area. The rooms are well-equipped, clean, and comfortable, though not the most modern. The staff are friendly and helpful, but there was one unpleasant encounter with a rude individual in the guest business area. The dining options offer a mix of Continental and Asian food but include some disappointing dishes like dry vegetables and sour yogurt. The location is great for exploring nearby attractions like Thamel and the Royal Palace, with a bonus swimming pool on site.
Rooms
8.0
The rooms were clean, comfortable, and well-equipped, except for one rude staff member in the guest business area. The extra bed requested in advance was provided.
Service
8.0
The service from the manager Anil, food and beverage manager Durga, and the rest of the staff was excellent, but there was a lack of communication about ongoing renovations on my floor.
Location
9.0
The hotel's location in Lazimpat is very good and convenient for exploring nearby attractions like Thamel, the Royal Palace, and Pashupatinath. It is within striking distance of key places of interest in Nepal and Bhutan.
Dining
7.0
The dining experience offers a variety of Continental and Asian food in a lovely setting overlooking the gardens. However, some dishes like dry vegetables and sour yogurt were disappointing.
Facilities
7.0
The hotel facilities include a swimming pool and are adequate for a comfortable stay, but they are not top-of-the-line.
Great location
Room not up-to-the-minute
P.
United States,
October
2023
7.4/10
My stay at the hotel was a mix of positives and negatives. The staff was generally helpful and friendly, but there was one rude encounter in the guest business area. The rooms were mostly clean, but the initial room was cramped, and there was an issue with the air conditioning. Despite these setbacks, the room was eventually changed, and the night manager was understanding and cooperative. The location was convenient for my activities but a bit on the outskirts, the gardens were lovely, and there was a sheltered walkway for easy access. The dining experience had its highlights and low points, with a bountiful breakfast served overlooking the picturesque gardens. The facilities were decent overall.
Rooms
7.0
The rooms were spotlessly clean.
Service
8.0
The staff was friendly, efficient, and helpful overall, except for one unpleasant encounter in the guest business area.
Location
8.0
The location was convenient for my needs, though slightly on the outskirts, with beautiful gardens and easy access to tourist spots.
Dining
7.0
The breakfast spread was plentiful and enjoyable on the verandah, though there were some shortcomings in the overall dining experience.
Facilities
7.0
The hotel's facilities were decent, with amenities to meet basic needs.
Bruce
United Kingdom,
October
2023
7.0/10
My stay at the hotel was quite pleasant overall. The rooms were spacious and well-equipped with amenities, and the staff was friendly and helpful. However, the atmosphere was a bit humid at times. The hotel's garden was a nice touch for relaxation, but some maintenance issues were visible. The dining options were satisfactory, offering a decent variety, although improvements could be made. Not being very close to tourist spots was a downside for me.
Rooms
8.0
The rooms were large and well-equipped with amenities like a television, a mini bar, heat and a/c, and complimentary water bottles daily. The stocked minibar and luxe bedding added to the comfort.
Service
6.0
The service at the hotel varied from polite but not overly approachable to rude and lacking basic manners in some instances. However, the reception staff and cleaning service were efficient.
Location
7.0
The hotel's large garden provided a nice area to enjoy the fresh air and relax. However, the location was not very near to popular tourist attractions.
Dining
7.0
The dining experience offered a buffet style with a variety of options including continental and curry dishes, catering to both adults and children. However, the variety could be improved.
Facilities
7.0
The hotel featured decent facilities, with the garden and dining options being highlights. However, maintenance issues in some areas like visible plastering on walls were noticeable.
Phil
United Kingdom,
September
2023
6.8/10
The rooms at the hotel need major renovation, but the food and beverage service team was excellent. Despite the room issues and noisy beds, the staff, especially the night manager, were cooperative in handling our concerns.
Rooms
5.0
The rooms need major renovation and had some furniture that seemed second-hand. Despite the problems, the food and beverage service team stood out as a highlight.
Service
9.0
The staff were extremely friendly and helpful, especially the room service team. They made my extended stay pleasant.
Location
7.0
The hotel is not very near tourist places but is well-located near shops and restaurants in Lazimpat. Convenient for those wanting access to various facilities.
Dining
8.0
The dining options had a good variety, especially during a longer stay. However, more continental and vegetarian dishes would be a nice addition.
Facilities
6.0
The facilities were adequate but could do with some improvements. The variety in dining made up for the shortcomings.
Vincent
United Kingdom,
September
2023
7.2/10
The hotel had a mix of experiences with clean and well-equipped rooms but some issues with size and noise. Service was cooperative and understanding, although marred by one unpleasant encounter. Location was good, near shops and restaurants, providing a relaxing ambiance. Dining was satisfactory though with limited variety. Facilities were acceptable overall.
Rooms
7.0
The rooms, despite initial challenges, were spotlessly clean and had everything we needed.
Service
8.0
The service was cooperative and understanding, with a minor exception in the guest business area.
Location
8.0
The location was good, near many shops and restaurants, offering a convenient stay.
Dining
6.0
The dining experience, though with limited variety, was acceptable for our needs.
Facilities
7.0
The hotel had satisfactory facilities that met our basic requirements.
Catherine
United Kingdom,
September
2023
7.8/10
The hotel rooms are nicely furnished with a traditional touch, providing a cozy and relaxing atmosphere. The service is helpful and clean, though slightly humid at times. The location offers proximity to the heart of the tourism area and a tranquil garden for fresh air, but lacks variety in dining options. Overall, a comfortable stay with attentive staff and convenient surroundings.
Rooms
8.0
The rooms are nicely furnished with much wood in a traditional way, very comfortable, cozy, and relaxing.
Service
8.0
The service staff is helpful and engaging, making the stay pleasant.
Location
9.0
The hotel is nice and conveniently close to the tourism area, providing a relaxing garden atmosphere.
Dining
7.0
The dining options are somewhat limited in variety, but the food is good overall.
Facilities
7.0
The facilities are serviceable and clean, offering a decent stay experience.
Randy
United States,
September
2023
6.4/10
The hotel offers a nice garden view in their supposedly 5-star property. While the rooms were small and noisy, they did have amenities like a television, mini bar, heat and a/c, and complimentary daily water bottles. The service was polite but not very approachable, with some instances of rudeness noted. The location, although not meeting the 5-star claim, was good for me, as it was in Lazimpat and close to important attractions. The dining options were limited, although the quality of the food was good. The facilities were decent overall.
Rooms
5.0
The rooms, despite being small and noisy, offered basic amenities like TV, mini bar, and daily water bottles.
Service
6.0
The service was polite but lacked approachability, with occasional instances of rudeness.
Location
7.0
The location was good, close to Lazimpat and important attractions, although not quite 5-star level as claimed.
Dining
7.0
The dining options were limited, yet the quality of the food was satisfactory.
Facilities
7.0
The facilities were decent overall.
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